Privacy Policy

Last updated: October 13, 2026

At Nest & Paws, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your personal information.

1. Information We Collect

We collect information that you provide directly when you visit our website, place an order, create an account, subscribe to our emails, or contact our customer support team.

This information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Information provided in customer service messages
• Payment and transaction information

We may also automatically collect limited technical information, including your IP address, browser type, device type, approximate location, pages visited, and how you interact with our website.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders
• Send order confirmations and shipping updates
• Provide tracking information after your order ships
• Respond to questions and customer service requests
• Process refunds, returns, exchanges, and cancellations
• Verify payment and help prevent fraudulent transactions
• Improve our products, website, and customer experience
• Maintain website security and prevent misuse
• Send promotional emails when you have given permission
• Comply with applicable legal requirements

We do not sell, rent, or trade your personal information.

3. Order and Payment Information

When you place an order, we use the information you provide to confirm your purchase, prepare your order, arrange delivery, and provide customer support.

Payment information is handled through secure payment processing services. We do not intentionally store complete payment card numbers on our own systems.

We may retain basic transaction information for accounting, fraud prevention, customer service, and legal recordkeeping purposes.

4. Shipping and Tracking Information

Orders are generally processed within 1–2 business days. Estimated delivery is usually 7–14 business days after processing.

Once your order has shipped, we will send a tracking number to the email address provided during checkout.

Delivery times may be affected by customs procedures, carrier delays, weather, incorrect address information, or other circumstances outside our control.

5. Refunds, Returns, and Exchanges

You may request a refund within 30 days after delivery. The product must be unused, undamaged, and in its original condition.

You may request a size exchange within 30 days after delivery. Exchanges depend on product availability.

If an item arrives damaged or defective, contact us within 48 hours and include clear photographs of the item and its original packaging.

For returns caused by a change of mind or an incorrect size, the customer is responsible for return shipping costs. Refunds are issued after the returned item has been reviewed and approved.

6. Order Cancellations

Cancellation requests must be submitted within 24 hours of purchase.

After this period, your order may already be processing or shipping, so cancellation may no longer be possible.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember items in your shopping cart, improve website functionality, understand visitor behavior, and provide a smoother shopping experience.

Cookies may also help us understand which pages are most useful and identify technical problems with the website.

You can manage or disable cookies through your browser settings. If you disable cookies, some store features may not function correctly.

8. Marketing Communications

If you subscribe to our email list, we may send information about new products, special offers, promotions, and important store updates.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in the email or by contacting us directly.

Order-related emails, such as confirmations, shipping notifications, and support replies, may still be sent when necessary to complete your purchase.

9. Sharing Information

We may share limited information with trusted service providers when necessary to process payments, deliver orders, provide customer support, protect our website, or operate our business.

These providers may only use the information required to perform the services they provide to us. We do not authorize them to use your information for unrelated purposes.

We may also disclose information if required by law, court order, government request, fraud investigation, or to protect the rights and safety of our customers and business.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, maintain business records, prevent fraud, and comply with legal obligations.

12. Third-Party Websites

Our website may contain links to third-party websites, payment pages, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website is intended for adults and is not directed toward children. We do not knowingly collect personal information from children for marketing purposes.

14. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, updating of, or deletion of your personal information.

You may also request information about how your data is used or withdraw your consent to receive marketing communications.

To make a privacy request, please contact us at:

support@nestandpaws.store

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When changes are made, the updated version will be posted on this page and the revision date will be updated.

16. Contact Us

If you have questions about this Privacy Policy, your order, a refund, an exchange, or the use of your personal information, please contact:

Nest & Paws
Email: support@nestandpaws.store